We hope with this page we can answer some Frequently Asked Questions!

Frequently Asked Questions

What services does SCUR provide?

SCUR delivers professional First Aid, Fire Protection, and Emergency Response services for events, community organisations, and private clients across the Illawarra, Shoalhaven, Southern Highlands, and Sydney regions.

Are your staff qualified and insured?

Yes. All SCUR personnel hold relevant qualifications, including First Aid, Advanced First Aid, Firefighting, and Medical Response. SCUR also carries public liability insurance and ensures all operators work strictly within their certified Scope of Practice.

Do you provide services for public events and festivals?

Absolutely. SCUR specialises in event medical coverage, fire safety standby, and crowd risk management. Our team has supported everything from small community markets to large-scale festivals.

Can SCUR assist with bushfire prevention or property protection?

Yes. Our fire crews are trained in fire mitigation, asset protection, and pile burning in line with NSW regulations. We work closely with clients to ensure compliance and maximise safety.

Do you offer standby services for construction or high-risk worksites?

Yes. SCUR provides on-site first aiders, fire watch personnel, and emergency responders for high-risk or remote worksites, including hazardous, heat-prone, or isolated environments.

Where is SCUR based, and what areas do you service?

SCUR is based in Warrawong, NSW, servicing the Illawarra, Shoalhaven, Southern Highlands, and parts of Greater Sydney. We are happy to travel for suitable events or projects.

Is SCUR an Indigenous-owned business?

Yes. SCUR is a proudly Indigenous-owned and operated emergency service provider, committed to community safety, cultural respect, and high-quality care.

Can SCUR provide medical reports or incident documentation?

Yes. Our team completes detailed patient care and incident reports. These can be shared with event organisers or relevant stakeholders upon request and with proper consent.

What equipment does SCUR carry?

Our teams are equipped with:

• AEDs (defibrillators)
  
  

• Oxygen resuscitation equipment
  
  

• Trauma and medical kits
  
  

• Select emergency medications
  
  

• Firefighting and protective gear
  
  

• Communications equipment
  
  

Contact us for a full, itemised equipment list.

How do I book SCUR for my event or worksite?

You can reach us via:

• Website contact form
  
  

• Email: southcoasturgentresponse@gmail.com
  
  

• Phone: 0412  896 444
  
  

We’ll discuss your needs and tailor a service package.

How much notice is required for a booking?

We recommend at least 2 weeks’ notice to ensure availability. However, we understand urgent needs arise—contact us and we’ll do our best to support you.

Do you offer community or discounted rates?

Yes. SCUR proudly supports community organisations and may offer discounted or subsidised rates for not-for-profit events, Indigenous events, and recurring clients.

Will South Coast Urgent Response be offering First Aid training?

Yes. SCUR is launching its Training and Education Division in early 2026. We are currently sourcing the required equipment and instructor qualifications. Updates will be posted on our social media channels as the launch approaches.